Responsible Gaming at pk89

Our Commitment

Gambling Should Always Be Fun

At pk89, responsible gaming is not an afterthought — it is built into the foundation of how we operate. We provide cricket betting, live casino, slots, and crash games to Bangladeshi players as a form of entertainment. We never want the experience to become a source of financial stress, emotional harm, or relationship difficulties for anyone on our platform.

That is why pk89 invests in a full suite of player protection tools — from adjustable deposit limits to full self-exclusion — and maintains a 24-hour support team that any player can contact to activate a restriction without giving a reason. Every tool described on this page is active on your account right now, waiting for you to use it whenever you need it.

Protection Tools

Six Tools to Keep You in Control

Every pk89 account comes with these six responsible gaming tools enabled by default. You can activate or adjust any of them directly through your account settings, or by contacting our support team at any time of day or night.

Deposit Limits

How Deposit Limits Work at pk89

A deposit limit sets a hard ceiling on how much money you can add to your pk89 account within a defined time window. You can choose a daily limit, a weekly limit, a monthly limit, or all three at once — whichever combination works best for your budget and playing style. Limits apply to all payment methods: bKash, Nagad, Rocket, Upay, and supported Bangladesh bank transfers.

To protect players from impulsive decisions, any request to increase an existing deposit limit is subject to a mandatory 7-day waiting period before the increase takes effect. This cooling period gives you time to reconsider a decision that might have been made in a moment of excitement. Requests to reduce a limit, on the other hand, take effect immediately with no delay.

Take a Break

Cooling-Off Periods and Self-Exclusion

Sometimes the most effective responsible gaming tool is simply stepping away. pk89 offers two structured ways to take a break from the platform: a temporary cooling-off period and a permanent self-exclusion. Both options are available around the clock, and both can be activated by contacting support without any obligation to explain why.

A cooling-off period locks your account for a duration you choose — anywhere from 24 hours to 6 full weeks. During this time, you cannot log in, make a deposit, or place any bets. The lock cannot be lifted early under any circumstances. Self-exclusion is the permanent option: once confirmed, your account is closed indefinitely and pk89 will not accept a new registration from the same identity.

1. 1

   Contact Support

   Email [email protected] or use the in-app live chat. State that you want to activate a cooling-off period or self-exclusion. You do not need to give a reason.

2. 2

   Choose Your Duration

   For cooling-off, select a period between 24 hours and 6 weeks. For self-exclusion, confirm that you understand the action is permanent and irreversible.

3. 3

   Instant Activation

   The support agent will apply the restriction to your account immediately. You will receive a confirmation via your registered Bangladesh mobile number.

4. 4

   Account Locked

   Your account is locked immediately. Any available balance at the time of the lock is preserved and will be returned to you upon the expiry of a cooling-off period, or processed in line with our Terms & Conditions for self-exclusion closures.

Warning Signs

Recognising Problem Gambling

Gambling becomes a problem when it is no longer a choice you are making freely — when the urge to play overrides your better judgement, your financial responsibilities, or your relationships. The signs below are not reasons to feel ashamed. They are signals that it is time to use the tools on this page or to reach out for help.

• ⚠️ Spending more money on gambling than you can afford to lose, or borrowing money specifically to fund gambling activity.
• ⚠️ Feeling unable to stop or cut back despite wanting to, or returning to gambling shortly after deciding to quit.
• ⚠️ Chasing losses — continuing to gamble in an attempt to win back money you have already lost, which typically leads to larger losses.
• ⚠️ Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
• ⚠️ Neglecting work, studies, family responsibilities, or personal health in order to have more time to gamble.
• ⚠️ Feeling anxious, irritable, or depressed when not gambling, or using gambling to escape stress or negative emotions.

Age Policy

pk89 Is Strictly 21+ Only

pk89 is an adult entertainment platform. Registration is only open to individuals who are 21 years of age or older. This is a firm policy with no exceptions. During registration, all players must confirm their age by declaration, and pk89 conducts identity verification checks to confirm that declared ages are accurate.

If pk89 has reasonable grounds to believe that a registered account belongs to a person under 21 years of age, that account will be suspended immediately pending full identity verification. Any winnings accumulated on an account found to belong to an underage user will be forfeited in full. Parents and guardians in Bangladesh are encouraged to use device parental controls to prevent minors from accessing online gambling platforms.

Safe Play Tips

Five Habits of Responsible Players

Responsible gaming is not just about the tools pk89 provides — it is also about the habits you bring to the platform. The following five practices are used by players who enjoy gambling long-term without it negatively affecting other areas of their life.

1. 1

   Set a Budget Before You Start

   Decide exactly how much you are willing to spend before you open the app. Treat that amount as the cost of entertainment — like a cinema ticket or a meal out — not as an investment you expect to get back.

2. 2

   Never Gamble to Recover Losses

   Chasing losses is the single most common path from recreational gambling to problem gambling. If you lose your session budget, close the app. The next session is a fresh start, not a recovery mission.

3. 3

   Use a Session Timer

   Time passes quickly when you are engaged in a game. Set a session timer in your pk89 account settings so the platform automatically reminds you — or logs you out — when your planned play time ends.

4. 4

   Keep Gambling Separate From Daily Life

   Do not gamble during work hours, while caring for children or family members, or as a way to manage stress or anxiety. Gambling works best as a deliberate, time-limited leisure activity — not as a background habit woven into daily routines.

5. 5

   Talk to Someone You Trust

   Telling a friend or family member that you gamble — and roughly how much time and money you spend — creates a natural layer of accountability and makes it easier to ask for support early if things start to shift.

Get Help

Worried About Your Gambling? Talk to Us

If you are concerned about your own gambling — or about the gambling behaviour of someone close to you — pk89's support team is available around the clock. There is no wrong reason to reach out, and no minimum level of severity required before you are entitled to ask for help. Whether you want to set a deposit limit, take a 24-hour break, or close your account permanently, our team can do any of these things for you within minutes.